Refund Policy
At Illuminati Associates, we are committed to providing exceptional staffing and recruitment services. However, we understand that certain situations may require a review of our refund policy. Please review the following guidelines:
1. No Refund After Placement
Once a candidate has been successfully placed and commenced employment with your organization, no refunds will be issued.
2. Cancellation Before Placement
- If you decide to cancel the staffing process before a candidate is selected or placed, a partial refund may be issued based on the work completed up to that point.
3. Candidate Replacement Guarantee
- If a placed candidate leaves the position within 30 days of joining, we offer a free replacement at no additional cost. No refunds will be provided under this guarantee.
4. Service Dissatisfaction
- If you are dissatisfied with our staffing services, please notify us immediately. We will work to address your concerns and, if necessary, offer a partial refund based on the circumstances and the stage of the recruitment process.
5. Non-Refundable Fees
- Any upfront costs or administrative fees related to background checks, assessments, or other third-party services are non-refundable.
6. Refund Processing Time
- Approved refunds will be processed within 7 to 10 business days and credited to the original payment method.